Millimeter Wave Sensor inspection and initialization on certain Toyota

The following Toyota models are affected by the Special Service Campaign for the Millimeter Wave Sensor inspection and initialization:

The subject vehicles are equipped with a millimeter wave sensor (radar sensor) and a camera to detect objects, such as another vehicle, in front of the subject vehicle. These sensors support certain driver assistance features, including the Pre-Collision System (PCS). Under certain circumstances, the initialization of the radar sensor may not have been completed correctly at the vehicle assembly plant. If this occurs, the radar sensor would not be activated. In this condition, the PCS would not be able to detect a vehicle in front of the subject vehicle and would not provide warnings or braking assist, as designed, in certain driving situations that would otherwise result in a PCS activation. In addition, the vehicle would not display a message or indicator to the driver that PCS is not functional. An inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations.

Customers will be notified by Toyota Motor Philippines Team through Official Notification Letter and will be invited by authorized Toyota Dealerships to inspect and initialize the millimeter-wave sensor at NO COST. Customers may also check if the TOYOTA vehicle is included in any active Service Campaign at https://toyota.com.ph/service-campaign.

Customers with vehicles included in the service campaign are highly encouraged to immediately set an appointment with any authorized Toyota dealer to perform the necessary vehicle repairs to prevent problems from occurring.             

For more information or further inquiries, Customers may contact any authorized Toyota Delaerships or Toyota's Customer Assistance Center (CAC) Hotline  +632 8819 2912, email us at customerassistance@toyota.com.ph or direct message through TMP official Facebook page, or "Contact Support" via MyToyotaPH app.

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