myToyota Shuttle PH is a mobile application where you can book a shuttle ride hassle-free.

Yes! This service is a Corporate Social Responsibility (CSR) Project of Toyota Motor Philippines Corporation in commemoration of its 35th Anniversary. The aim of this project is to promote sustainable mobility, technology-enabled, on-demand community shuttle service.

You will require at least an Android 7.0 and above or an iOS system of at least 11.0 to download myToyota Shuttle PH. The application can be downloaded from the following App Stores:

• App Store
• Google Play Store
• Huawei App Gallery

• Open myToyota Shuttle PH app
• Type company code: TMP35CSRPASAY
• Click “Create Account”
• Type your email address and password
• The system will send a One-Time-Pin to your email.
• * Note: If you can’t find the OTP on your primary email, please check your spam folder
• Input correct six (6) digit OTP
• You will be redirected to “Create Profile,” proceed on typing your name. Please note that name should match your government issued ID/s.
• Once the account has been registered, you can proceed in booking a ride.

It is best to indicate your full name as this will help the drivers identify you when you utilize our service.

• Your name should reflect on your government issued ID.
• Drivers have the right to deny passengers that’s not registered under their legal name (ex. b0ss kanto_15)

Please confirm that the email address which you have entered is correct. You can also request for a new verification code after 30 seconds.

You can reset your password by clicking “Forget Password” in the login page, and following the instructions prompted on the screen.

Please make changes to your personal details under ‘Settings’ > ‘Profile’.

If you would like to change your email address, you may contact us using the Feedback Tab in the application.

Android versions lower than 5.0, and iOS versions lower than 11.0 are currently not supported by myToyota Shuttle PH, please update your operating system and try again. Ensure that you have your data, location services and notifications enabled for the application for us to provide the best ride experience.

• If passengers’ belongings (including cash or mobile phone) are found, we are required to:

  Toyota Mobility Solutions Philippines, Inc.
  28/F GT Tower International
  Ayala Ave., cor. H.V. Dela Costa St.
  Salcedo Village Bel-Air, Makati City

  • Notify our admin upon discovery; and
  • Drivers to attempt returning items to passengers; or the passenger could claim their lost items at Toyota Motor Philippines Corporation advised location, within 48 hours of the incident. Beyond the initial 48 hours, drivers will surrender the lost items to:
• Passenger claiming – if the item is valuable (cash, wallet, or gadgets), we will be requiring the claimant to provide the following information:
  • Passenger’s Name & Contact Number
  • Proof of ownership – ID, picture, passcode (for cellular phone)
  • Description of the lost item
  • Exact location where the passenger lost the item / last known location

This service is open to public. All residents and non-residents of “Pasay City” who has cellular phone and mobile data is eligible to use this service.

You may book for a maximum of 3 passengers.

You may pre-book a ride up to 20 mins in advance within the day.

A list of common pick-up/drop-off points are available for selection from the drop-down list when you click on the pick-up and drop-off address field.

Toyota Community Shuttle – Pasay

• Pasay City Hall
• Malibay
• Arellano University
• GSIS
• MOA

• Ensure that you have registered for an account with a valid email address.
• The landing screen should be the booking screen by default. Otherwise, select the Menu icon at the top left-hand corner of the screen, and select ‘Book A Ride’
• Select the appropriate service type and date of the ride.
• Enter or select your pick-up and drop-off location.
• Select the departure time.
• Indicate the number of passengers.
• Wait a moment while the system matches you to an available vehicle.
• Once you receive a ride offer, click Accept.
• Your booking details will pop up after acceptance.

Tap on the Menu icon and select Manage Rides. You will see Upcoming/Past rides. Click onto the ride to see the ride details (aka boarding pass).

• We may have calculated that your journey time would be too long. We would like to ensure that all our passengers get to their destinations within a reasonable amount of time, and all routes planned shall adhere to a maximum journey duration.
• Due to an overwhelming number of bookings, our vehicles are at full capacity.

We encourage you to cancel your booking as early as possible if you are unable to make it for the ride. This will allow the seat to be freed up for other passengers who also want to make a booking.

Click on Manage Rides in the Menu, select your boarding pass ticket and click cancel at the bottom of the screen.

Note: Passengers should make the booking only when they are ready; cancellation will result in inconveniences and disruptions to our drivers’ and other passengers’ journey experience. Be punctual and show up for your ride on time.

No, you must cancel your booking as soon as possible before boarding your assigned shuttle and request for another ride with correct location and time information.

• Be present at the pick-up location at least 5 minutes prior to the scheduled pick-up time.
• To access your boarding pass, go to Menu > Manage Rides.
• You will be able to track the location of the vehicle 10 minutes before the pick-up time on your ride ticket.
• Once the vehicle has arrived, swipe for the boarding code on your boarding pass (the bar will turn dark when it is activated).
• You will see your boarding code which matches your Vehicle ID. Show this code to the driver for verification.
• A notification will be sent when you are reaching your destination.

You will receive 3 notifications - when your vehicle is 10 minutes and 5 minutes away from your pick- up location, and when your vehicle arrives.

Please provide your registered name. The driver will be able to manually board you via the driver application upon verification.